This endpoint updates a single workflow by ID.

Supported Operations:

• Rename Stages:

  • You can change the name of existing stages
  • Any change in name will apply to all cases, including closed cases. Ensure the new stage name preserves the original meaning to maintain integrity in audit logs, insights, and reports
  • Renaming decisions does not change their decision type

• Reorder Stages:

  • Stages of types Reviews and Decision can be reordered across the new display order
  • Stages can only be reordered within their types

• Add Stages:

  • Review stage:
    • a minimum of 1 review stage is needed
    • a maximum of 8 review stages are allowed
  • Decisions:
    • a minimum of 2 decisions are needed and this should include one of each:
      • positive
      • negative
    • a maximum of 8 decisions are allowed

• Change Alert Grouping:

  • Alert Grouping can be set to true or false
  • If the property is not set no change will be made

You need the "Update case workflows" permission to use this endpoint.